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eCPRINT Terms and Conditions of Trade / Ordering

By providing eCPRINT with an order the client hereby agrees to abide by our following terms and conditions of trade:

Orders
On placing your order with eCPRINT, work will not commence on your project, until order form and brief have been provided and a non refundable 50% deposit paid.
If you have any questions in regard to any of our products or services, then please speak to our staff who will be able to answer any questions prior to placing your order.

Design
Artwork designed by eCPRINT remains the property of eCPRINT until paid for in full. Depending on the design option selected at the time of order, the print ready artwork may or may not be provided on disk or via email. If design and print package is selected, the print ready files will be archived by eCPRINT free of charge for future re-orders by the client, however if the client later requests a copy of the digital files, then a disk access and file retrieval charge will apply (based on the time taken to retrieve the artwork and provide in the relevant format). Any future re-prints of the same printing product with the exact same design will incur no artwork fees. eCPRINT will retain copyright on all designs produced and may reproduce the designs only for the purpose of promoting eCPRINT’s design and print capabilities.

Submitting DIY artwork
Customers who upload their own DIY artwork are fully responsible for the end result of printing. We will not print any client supplied files unless the DIY Design guidelines have been read and the disclaimer signed. Customers must submit print ready artwork with the correct specifications as outlined on our DIY Design guidelines. eCPRINT will not be liable for any re-prints as a result of any customer supplied artwork. It is your reponsibilty to ensure that any design that is submitted is not in violation of any copyright laws. We assume that your artwork is legally yours. If your artwork has not been submitted to our specifications and is too difficult to ammend, we will not proceed with printing and you will be required to resubmit the artwork to our specs. Artwork that requires resubmitting to due mistakes such as spelling or changes in preference will incur an Artwork Resubmission Fee of $25. If you are in any doubt as to your ability to adequately provide your own artwork, you perhaps should consider utilising our HAND HOLDING service.

Material supplied by the client
Disks and orginals supplied by the client for printing or scanning are done so at the risk of the client. eCPRINT takes all necessary care of handling your originals, however we take no responsibility for loss or damage of orginal artwork and/or disks submitted to create your print job. All submitted originals will be returned on completion of your job. We will not store any original artwork or disks any longer than 60 days from the date they were submitted. In the event of originals forgotten or left in our office by the client for longer than this time, we will attempt to contact you 3 times to come in and collect. By leaving originals and disks with us, you hereby understand that the goods may have been disposed of after a period of 60 days.

Delivery
eCPRINT will not be held liable for printing products that are lost, damaged or delayed when delivered by post or courier. All items being delivered to a residential address will be left at the door in the event of no one being home. Unless otherwise stated, all quoted on this website are inclusive of delivery to one physical address. We are not able to deliver orders to PO boxes, a residential or commercial address must be specified.

Prices
While care has been taken in publishing correct prices, eCPRINT reserves the right to remove or change products and prices without notice. All quotes are valid for 14 days only and may be
subject to change after this period. In the event of prices advertised on our website or in printed catalogues being incorrectly displayed, you will be given the opportunity to cancel your order and any deposits paid will be refunded if you choose not to proceed with the order at the ammended price.

Payment
By providing an order to eCPRINT you are thereby agreeing to abide by our terms and conditions of trade, customers hereby agree to be liable for expenses incurred by eCPRINT in recovering debts. Credit accounts are only available at the discretion of our credit controller who assesses all applications for credit. Outstanding balances owed for design and/or print services not paid within 30 days will be automatically debited from the customer's credit card. Interest will be charged on overdue amounts at 8%

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