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eCPRINT - FAQ's

Send your specific question here. Or check the FAQ's below to see if we have already covered it.

How long will my job take to print?
Below we have listed our estimated turn around times for printing. Unless ordering a print product with a turnaround guarantee, these are to be used as a guide only, not a guarantee. The times are estimated from the time you approve your proof, and full payment has been received and reconciled by our accounts team.
PRODUCTPRODUCTPRODUCTPRODUCTNo. of business days estimated turnaround
Business CardsPRODUCTPRODUCTPROD7 - 10
Express CardsPRODUCTPRODUCTPRODii3-4
Fridge MagnetsPRODUiCTPRODUCTPRODup to 15
Business Stationery PRODUCTPRODUCTP7 - 10
Flyers & BrochuresPRODUCTPiRODUCTPR7 - 10
NCR (carbonless) Invoice Books PRODUCT10- 15
Presentation Folders PROaaaaaaaaaaDUCT10- 15

Turnaround times are often much less, but can not be guaranteed. We recommend that you plan ahead and allow the above times plus 50% on top just to be on the safe side. (Don't forget Murphy's Law - sometimes things happen beyond our control such as power outages, key staff absences or machine down time) The above is based on printing time only and does not make any allowance for artwork checking client supplied files, corrections or re-supply of files. Estimated times shown are not inclusive of delivery times or any additional print finishing or embellishments that you may require.

How much does delivery cost?
Unless otherwise specified at the time of ordering, delivery is not included in the price of your job. We package all jobs ready for despatch and can either place address labels on for you or your courier to collect, or we can arrange delivery to you. Cost varies depending on the size of the job (cubic volume), the physical weight of the job, when and where you want it sent to, and whether you want standard road freight or air express. Other considerations in relation to freight are also insurance for non delivery or damage to the goods in transit. We recommend transit insurance and can also organise this for you, as per our terms and conditions, we are not liable for the goods after they have been despatched.
 
What format does my artwork need to be in?
All the details in regard to artwork requirements are in the DIY Artwork guidelines booklet. Alternatively we can design your artwork for you and not just take away all the hassle for you, but also make it look great.
 
How do I place my order?
All the details in regard to sending your order are on the order page for each printing product. We require all orders that are placed via our website to be paid in full before any production will commence. If you are concerned about up front payment, please read our testimonials and check our refund policy. We have won numerous awards and have thousands of repeat customers through our goal of 100% satisfaction. We will not let you down, and if we do we will credit you or reimburse you.

Can you print smaller quantities?
To sell at the best possible prices we print in bulk, this generally means that 500, 1000 or 2000 are the most economical quantities we will print. However we have introduced other print ranges such as our Trade essentials range of printing products, this product range offers very cost effective pricing for small orders.

Can I design my own artwork?
Yes you sure can design your own artwork - or get a friend or another designer to do it for you - but it has to be supplied to our specifications. This isn't done to make life difficult for you. We have to insist on all artwork being supplied to our specs so that our clients don't get any nasty surprises when their job is printed. In our experience, artwork that is not to spec can cause any number of issues when printed - for more information check out our DIY artwork guidelines or call us if you have any doubts or queries. Our DIY design guidelines makes it easy to supply your own artwork and also understand the reasons why we have to be so fussy about certain things.

Can you scan my old cards or brochures and just print that?
In short - we can and we have, but we don't like doing it as it doesn't produce a very high standard of job and we are very fussy about quality. There are scanning and setup costs involved, sometimes there may even be copyright issues. In the event of copyright issues, we will require you to sign a disclaimer before we do anything.

Any more questions?
If we haven't covered everything you can send your specific question here.

 

eCPRINT printing services - business card packages with free delivery - logo design packages - digital express printing - same day express printing - fridge magnets - greeting cards - Christmas Printing - Christmas Cards - Calendars - printing stationery - flyers - brochures - envelopes - invoice books - stickers - labels - postcards - presentation folders